Foundever Clinches 'Company of the Year' for AI-Driven Customer Experience
Amsterdam, Wednesday, 25 September 2024.
Frost & Sullivan honors Foundever as the 2024 European Company of the Year in Customer Experience Management. The award recognizes Foundever’s innovative integration of AI and automation in CX operations, highlighting their decade-long commitment to AI development. With a team of 900+ tech experts across 45 countries, Foundever is reshaping customer interactions through advanced AI solutions.
Transforming Customer Experience with AI
Foundever’s recognition as the ‘Company of the Year’ by Frost & Sullivan underscores its pioneering role in leveraging artificial intelligence to transform customer experience management. The company has integrated sophisticated AI chatbots and automation tools into its operations, significantly improving response times and allowing human agents to focus on more complex tasks. This approach not only enhances efficiency but also enriches the customer interaction experience, making it more seamless and personalized.
A Decade of AI Innovation
The award highlights Foundever’s decade-long journey in AI development and implementation. Unlike many companies that have only recently jumped on the AI bandwagon, Foundever has been embedding AI into its operations for over ten years. This long-term commitment has enabled the company to build a robust and scalable AI framework that supports a wide range of customer service needs. Guillaume Laporte, Chief AI Officer at Foundever, emphasized that this recognition reflects the company’s sustained efforts in AI innovation.
Global Reach and Expertise
Foundever operates in 45 countries, employing over 900 engineers, data scientists, and technologists dedicated to driving AI innovation. This global presence allows the company to serve a diverse client portfolio, balancing revenue across multiple sectors. The extensive experience in Business Process Outsourcing (BPO) further strengthens its service delivery framework, ensuring that clients receive top-notch customer experience management solutions.
Strategic Use of AI in Customer Service
Foundever’s AI-driven tools, such as advanced chatbots, are designed to handle routine inquiries efficiently, freeing up human agents to tackle more complex issues. This strategic use of AI not only enhances customer satisfaction but also optimizes operational efficiency. The company’s commitment to continuous innovation and excellence is evident in its ability to adapt and deploy cutting-edge AI technologies tailored to meet diverse client needs.
Recognition and Future Prospects
This accolade from Frost & Sullivan is not the first for Foundever. The company has previously been recognized with the 2022 Latin American Competitive Strategy Leader Award and the 2022 Global Company of the Year Award in employee engagement within the CX outsourcing industry. These awards collectively highlight Foundever’s relentless pursuit of excellence and innovation in the customer experience sector. As the company continues to invest in AI and generative AI technologies, it is well-positioned to maintain its leadership in the industry.