Prodapt Launches AI-Focused Innovation Center in Dallas
Dallas, Tuesday, 20 August 2024.
Prodapt, a leading telecom services provider, opens its Americas Innovation Center in Dallas, Texas. The facility aims to integrate AI technologies into IT and network operations, enhancing efficiency and customer experience for its global clients.
A Strategic Move to Dallas
The new Americas Innovation Center (AIC) is strategically located in Richardson, Texas, part of the Dallas-Fort Worth (DFW) Metroplex. This decision underscores Prodapt’s commitment to leveraging the region’s robust technology ecosystem. According to Manish Vyas, Managing Director and CEO of Prodapt, the AIC’s primary goal is to embed AI into every service and solution offered to clients. The innovation center is set to bolster Prodapt’s existing capabilities, focusing on AI, particularly Generative AI (GenAI), to drive digital transformation for its clients.
Enhanced Efficiency Through AI
Prodapt’s new facility aims to drastically improve organizational efficiency and customer experience through advanced AI technologies. One of the key features of the AIC is the ‘AI for Customer Experience’ lab, designed to accelerate the journey from concept to market for next-generation digital products and experiences. This initiative aligns with Prodapt’s broader strategy to integrate AI capabilities deeply into IT, network, and business operations. By doing so, the company aims to help clients achieve higher operational efficiency and superior customer interactions.
Proven Track Record in AI and Digital Solutions
Prodapt has a history of delivering significant performance improvements through its AI-driven solutions. For instance, the company has enabled a 2X faster fiber deployment through its Design Digitization solution and achieved a 60% improvement in the build phase with AI-driven quality control and automated orchestration[1]. These innovations have also led to a 53% reduction in operational expenditure (Opex) for the largest full-fiber provider in the UK[1]. Prodapt’s AI-first approach has proven effective in various applications, including predictive maintenance, which aims to reduce telecom outages by 75% and cut outage-related costs by 63%[2].
Global Reach and Expert Leadership
Prodapt serves more than 40 global companies across six continents, including major firms like Google, Amazon, Verizon, and Vodafone[3]. The company’s leadership, under the guidance of CEO Manish Vyas, is focused on advancing an AI-first strategy. Vyas, who joined Prodapt in July 2024, brings over 23 years of experience from Tech Mahindra[4]. His strategic vision includes expanding Prodapt’s AI capabilities and enhancing its service offerings to meet the evolving needs of the telecom and tech sectors.
Conclusion
By opening the Americas Innovation Center in Dallas, Prodapt is reinforcing its commitment to integrating advanced AI technologies into its service offerings. The center is poised to be a hub for innovation, helping clients achieve greater efficiency and improved customer experiences. With its proven track record and expert leadership, Prodapt is well-positioned to lead the digital transformation in the telecom and tech industries.